Contact Us

One phone number, one email address, one warehouse. Whatever the question is, it lands with the same small team.

The one thing to include

Tell us the exact phone model. Not iPhone, but iPhone 15 Pro Max. Not Galaxy, but Galaxy S24 Ultra. Almost every question we get is really a fit question, and the model answers it in one line.

What else helps

• Your order number, if it is about an order already placed
• The name of the case, exactly as it appears on the product page
• For a damaged or wrong item, a photo of what arrived and of the bag it came in
• For a wholesale enquiry, how many cases and which models you sell most of

How fast we answer

Email is usually answered within a few hours and always within one working day. The phone is answered at any hour, including weekends. If nobody picks up, leave a number and we call back the same day.

Wrong model, missing item, broken in the post

Do not fill in a form. Just email us with the order number and a photo. In almost every case we post the right item out before the wrong one has come back, because we would rather you had a case on the phone.

Wholesale and repair counters

If you need more than thirty cases at a time, email us rather than going through the checkout. We can quote you properly, split the delivery across two drops and hold a model mix for you so you are not reordering blind every month.

Visiting

The Suffolk address is a warehouse, not a shop, so there is no counter and nothing on display. If you want to see a case before committing to a pack of twenty, call us and we will send you one to look at.

Press and suppliers

Same email address. Put press or supplier at the front of the subject line and it reaches the right person faster.